Online Ticketing
How To Book Tickets
Purchasing tickets online is simple. Once you click on the Buy Now button at the bottom of this page you will be taken to an event summary page to select the event you wish to purchase tickets for. Then you simply follow the prompts.
Our online ticketing system is connected in real time to the Centre’s Box Office, so you are able to purchase the best seats available at that time.
The information below will assist you in understanding the online ticketing process and conditions of purchase before you begin.
- All tickets booked online must be paid for with a credit card. We accept Visa, Mastercard and American Express.
- For events to be held on a Monday to Friday, tickets can be purchased online up to four hours prior to the event commencement time unless sold out prior. For events held on a Saturday or Sunday, tickets can be purchased online up to 5pm on the Friday prior. If you wish to purchase tickets to an event being held today and it is in less than four hours time or today is a Saturday or Sunday, please call the Box Office on 07 4771 4000.
- Tickets are for a specific time and date and are non-refundable. Our Box Office operates under the code of practice for the Ticketing of Live Entertainment in Australia as set out by the Australian Entertainment Industry Association. To obtain a copy of the Code of Practice please contact the Box Office on (07) 4771 4000 or visit www.aeia.org.au.
- Purchasers of tickets online have two options for the delivery of tickets with an allocated seat. Tickets can be posted to the purchaser up to 10 days prior to the event. After this time, tickets must be collected from the Centre’s Box Office. In this case, the purchaser or nominated collection agent must present photo identification to obtain tickets. Alternatively, tickets may be held at the Centre’s Box Office for collection during operating hours, and the purchaser or nominated collection agent must present photo identification to obtain tickets.
- Student and Concession tickets will need to be collected from the Centre’s Box Office. The relevant Student ID or Concession Card will then also need to be shown to Box Office staff at the time of collection to secure the discounted ticket rate.
- Please note a Booking Fee will be applicable for each ticket purchased online.
If you have specific seating needs, please contact our Box Office to discuss your seating arrangements with our staff. Alternatively, if you have a specific seating request due to a disability, you can complete the Accessible Seating Form. Our staff will contact you on receipt of this form to discuss your seating requirements and arrange a booking.
To proceed with an online booking click the icon below.
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Contact Us
The Townsville Entertainment & Convention Centre Box Office is open from 9am to 4.30pm weekdays with extended hours on event days.
Terms & Conditions of Purchase
Conditions of Sale
The Conditions of Sale of tickets from the Centre’s Box Office are outlined below.
- Tickets are sold on behalf of the organisation responsible for presenting the event and are subject to the conditions applicable to that event and/or the venue where held.
- No refunds or exchanges except as in the Entertainment Industry Code of Fair Practice.
- The right is reserved to vary advertised programs and to add, withdraw or substitute artists as necessary.
- The right of admission is reserved.
- Latecomers may only be admitted at the discretion of the management at a convenient break in the program.
- The use of cameras or recording equipment is strictly forbidden.
- Patrons will not be permitted to bring alcohol or smoke in the venue.
- Ticket holders enter at their own risk.
Exchange and Refund Policy
All transactions are final. There will be no refunds on completed bookings unless the event is cancelled.
Method of Payment
Tickets purchased online must be paid for by credit card. Visa, Mastercard and American Express are accepted.
Tickets purchased over the counter from the Centre’s Box Office can be paid for by cash, credit card, EFTPOS, money order or cheque. Cheques will only be accepted up to 10 days prior to the event.
Ticket Delivery and/or Collection
Purchasers of tickets online have two options for the delivery of tickets with an allocated seat.
Tickets can be posted to the purchaser up to 10 days prior to the event. After this time, the tickets must be collected from the Centre’s box office. In this case, the purchaser or nominated collection agent must present photo ID to obtain tickets.
Alternatively, tickets can be held at the Centre’s Box Office for collection and not posted out. Photo ID will be required as above.
General admission tickets, ie. where there isn’t an allocated seat, purchased online will be held at the Centre’s Box Office for collection. The purchaser or nominated collection agent must present photo identification to obtain tickets.
- Student and Concession tickets will need to be collected from the Centre’s Box Office. The relevant Student ID or Concession Card will then also need to be shown to Box Office staff at the time of collection to secure the discounted ticket rate.
Lost or Stolen Tickets
Please report lost or stolen tickets to the Box Office as soon as possible. The Box Office will issue duplicate tickets for allocated seating only and a reprint fee will apply. Duplicate tickets will be issued from the Box Office from one hour prior to the event.
Seating Plan
Basketball Seating Plan
Please Note: Rows A and B are the back rows of the Centre, in all sections
Download Printable PDF Version
click to zoom
Concert Seating Plan
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